Creating accessible services

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Co-financed by the European Fund for the Integration of Third Country Nationals

7. Creating accessible services

7.1 Introduction

For services to be accessible for migrants, it is important that the needs, skills and strengths of migrant communities are built into service planning and delivery.

This means that decisions about how services are provided need to be underpinned by a strong understanding of the local population, including migrants. It is important to think about the current needs of migrants living in your area, and the future needs of new migrants coming to your area.

An equality impact assessment is a useful tool that helps public authorities make sure that their policies, the ways they carry out their functions and any proposed changes to these functions do not negatively impact on anyone, including migrants.

One of the most immediate needs for new migrants is the provision of basic information about the services available in your area. Chapter Five of this toolkit has more information.

Migrants also need to feel part of the community, and trust in public services. Chapter Six of this toolkit has more information.

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The Scottish Human Rights Commission encourages public bodies to think about both equality and human rights when undertaking impact assessment. It has produced two case study examples of local authorities which have considered this approach.